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Problem solving

If you can not start the game, it means your device is not compatible with our game.
However, you can try some troubleshooting tips if problems persist even after trying these tips, contact us at support where we will try to help you.

The game can not run

  • - Run the launcher with Administrator privilege
  • - Run the launcher in Windows XP (SP3) compatibility mode
  • - Download and install any packages on the Download page under Additional Data
  • - Try temporarily disabling your antivirus program or temporarily disabling FireWall
  • - Delete the MSVCR120.dll file from the game folder and let the client overwrite
  • - If you have a different problem, you can contact us